Frequently Asked Questions

Find answers to commonly asked questions about The Dog Wash - Bath House and Grooming services.

Do I need to make a booking for a full groom?

Yes, you need to call the salon to make a booking. Our phone number is (02) 9525 7765.

Do you provide a wash and blow dry service for my dog?

Yes, we offer a walk-in (no appointment) service for washing and drying dogs.  Note: if we experience busy periods we will not be able to accept walk-in washes.

Do you offer a wash and towel dry service as my dog doesn’t like the blow dryers?

Yes, we offer a walk-in wash and towel dry only service. This is usually done while you wait.

If my dog is unable to cope with the washing or blow drying, what is your business procedure?

We will cease the wash or drying as we don’t want to stress your dog or make them have a negative experience. Our goal is to provide a stress-free environment making the experience enjoyable for every dog. (see our Terms and Conditions)

Can I make an appointment online?

No, bookings for grooms need to be made by calling the salon on 9525 7765. We accept walk-in’s for wash and blow dry/towel dry and nail clipping.

Do I need to make an appointment for nail clipping?

No, this is a walk-in service and can be done while you wait.

My dog has allergies/sensitive skin. Can you accommodate special products or treatments?

We have sensitive shampoo which we will use for dogs with sensitive skin/allergies. We also have medicated shampoo that can be used for an additional $6. Alternatively, you can bring your own shampoo for us to use.

What’s included in a full groom?

This service includes a hydrobath wash and blow dry using our high quality shampoos and a full body clip to the length of your choice. It includes nail clipping, sanitary trim, face, feet and tail trim and shaved paw pads. The full groom is finished with fragrance and a super cute accessory.

What happens if you find fleas on my dog?

We will cease the grooming process immediately and ask you to collect your dog asap. Once you have treated the dog we can reschedule your appointment

What is the latest time I can drop my dog off for a wash and blow dry?

We accept large dogs up to 2pm and small dogs until 3pm.

Still have questions?

Contact us today for further assistance.